Privacy Policy

1. Introduction

Foamly ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle wash & detailing management platform and related services.

By using Foamly, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, business name, and address when you register.
• Business Data: Service offerings, pricing, staff information, and operational data you enter into the platform.
• Customer Data: Information about your customers including names, phone numbers, vehicle details, and service history.
• Payment Information: Transaction records, invoices, and payment method details (processed securely through our payment partners).

2.2 Information Collected Automatically

• Usage Data: How you interact with our platform, features used, and time spent.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: We use cookies and similar technologies to enhance your experience.

2.3 Analytics

We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics collects information such as:

• Pages visited and time spent on each page
• Device type, browser, and operating system
• Geographic location (country/city level)
• Referral source (how you found our website)
• Interactions with features and buttons

This data is anonymized and used solely to improve our website and user experience. Google may also use this data in accordance with their Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

3. How We Use Your Information

• To provide, maintain, and improve our services
• To process transactions and send related information
• To send notifications about your account and service updates
• To respond to your comments, questions, and support requests
• To analyze usage patterns and improve user experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: With third-party vendors who assist in providing our services (payment processors, hosting providers, analytics services).
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with any merger, sale, or acquisition of our business.
• With Your Consent: For any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes. Upon account deletion request, we will delete or anonymize your data within 90 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data in a structured format
• Objection: Object to certain processing of your data

To exercise these rights, contact us at support@foamly.in.

8. Third-Party Services

Our platform integrates with third-party services to provide core functionality. These services have their own privacy policies, and we encourage you to review them.

8.1 WhatsApp Business API

We use the WhatsApp Business API (operated by Meta Platforms, Inc.) to send service notifications to your customers. This includes:

• Job status updates: Notifications when a vehicle is received, in progress, or ready for pickup
• Appointment reminders: Reminders for scheduled services
• Invoice and payment receipts: Transaction confirmations

Data shared with WhatsApp/Meta: Customer phone numbers and message content are transmitted through WhatsApp's infrastructure. Meta processes this data according to their Privacy Policy.

Customer consent: Business owners using Foamly are responsible for obtaining proper consent from their customers before sending WhatsApp notifications. Customers can opt-out of WhatsApp messages at any time by replying "STOP" to any message or by informing the business directly.

8.2 Other Service Providers

We also integrate with payment gateways, SMS providers, and hosting services. We are not responsible for the privacy practices of these third-party services.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: