Refund and Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how subscription billing, message credit packs, cancellations, and refunds work for Foamly, a cloud-based vehicle wash & detailing management platform operated by Qbler Technolabs Private Limited ("Foamly", "we", "our", or "us").

By subscribing to Foamly, you agree to this policy together with our Terms of Service and Privacy Policy.

2. Subscription Billing

Foamly is a subscription-based software service billed in advance on a monthly or annual basis. Your subscription gives you access to the Service for the full period you have paid for, and renews automatically at the start of each new billing cycle until you cancel.

Each plan sets limits on what your shop may hold and raise, including the number of branches and staff records and, where the plan sets one, the number of customer bills you may raise in a billing cycle. Reaching a limit stops the next one. It never adds a charge, and nothing you do inside a cycle is billed to you after that cycle ends. Everything Foamly sells is paid for before it is used.

Prices are exclusive of applicable taxes, including GST, which are charged in addition to the subscription fee. All amounts are in Indian rupees.

We may change our prices with at least 30 days' notice, as set out in section 4.6 of the Terms of Service. A change takes effect from your next renewal after that notice. A price change, in either direction, is never a ground for a refund of a period you have already paid for.

2.1 Automatic Payment

You may authorise us to collect your invoices automatically, by UPI Autopay or by a card mandate, through our payment partner. The authorisation is given to your bank or card issuer, not to us, and it sets a maximum amount that may be collected on any single debit. We never see or store your UPI PIN, your card number, or any other credential used to give it. Before each debit your bank or card issuer sends you the pre-debit notification required by the Reserve Bank of India, and every debit is scheduled far enough ahead for that notification to reach you first.

If an invoice comes to more than that maximum, we do not collect it automatically. We send you a payment link for it instead, and it stays owed on exactly the same dates as any other invoice, including the dates in section 2.2.

An authorisation lets us collect only what you actually owe under an invoice we have already raised. You may withdraw it at any time, from your account settings or with your bank. Withdrawing it stops future automatic collection and nothing else: invoices already raised remain owed, and you are sent a payment link for each one instead. Withdrawing an authorisation is not a cancellation of your subscription, and it is not a refund of anything already paid.

2.2 If a Payment Fails

Every invoice shows the date it is due. If an automatic collection fails, we try again on the second, fifth and eighth day after the invoice was raised, and tell you each time. Paying the invoice yourself at any point stops the remaining attempts.

If no authorisation is in place, or a debit cannot be raised for any reason, we send you a payment link instead, so there is always a way to pay. A collection that fails at your bank, on your card, or for want of funds is not a failure of the Service, and the invoice stays owed either way.

If an invoice is still unpaid on the tenth day after it was raised, access to the Service is suspended. Suspension is not deletion: your data stays exactly as it was, you can still sign in to see what is owed and pay it, and full access is restored as soon as the payment is confirmed. A suspension for non-payment does not cancel your subscription, and it does not create a refund or a credit for the days the Service could not be used. It does not pause or extend your billing period either: when access is restored, billing carries on from where it stopped, and a period that passed while you were suspended is invoiced then.

Amounts owed stay owed while an account is suspended, and we may take lawful steps to recover them. Prolonged non-payment may lead to termination under section 13 of the Terms of Service.

2.3 Changing Your Plan

You may move to a larger plan at any time. It takes effect immediately and you pay only the difference for the days remaining in the cycle you have already paid for. A move to a smaller plan takes effect when the cycle you have already paid for ends. That cycle is neither refunded nor shortened, and the difference in price is not returned. We may refuse a move to a plan smaller than your current use of the Service, and we will tell you what to reduce first.

2.4 Add-ons

Some capabilities are sold separately from the plans, as add-ons. An add-on added part way through a term is charged only for the part of that term that remains: added three months into an annual term, it is charged for the nine months left, not for the year. From the next renewal it is charged in full alongside your plan fee.

Removing an add-on is a reduction, not a refund. It runs to the end of the term you have already paid for and stops there, and what you paid for that term is not returned. If you move to a plan that already covers what the add-on does, the add-on stops being charged from the next renewal and you keep the capability.

3. Message Credit Packs

Foamly meters the bill notifications a shop sends to its own customers over WhatsApp and SMS. Every plan includes an allowance each month, and a shop that needs more can buy a message credit pack.

A pack is a one-time prepaid purchase, not a subscription. It does not renew and it is never charged again.

• Credits are added to your account once the payment is confirmed, and are spent only on messages your shop sends to its own customers.
• Credits expire 180 days, about six months, after the pack is activated. Activation is the moment your payment is confirmed. Credits still unspent on that date lapse, and are not refunded, extended, or carried over.
• Credits cannot be transferred to another shop, moved between channels (a WhatsApp credit cannot be spent on SMS), or converted back into money.
• The allowance included with your plan resets at the start of each billing cycle and is not carried forward. Purchased credits are drawn on only after that month's included allowance is used up.
• A credit is spent when a message is accepted for sending, not when it is read. If the message then fails and our provider tells us so, the credit is returned to your balance automatically, unless the billing cycle it was spent in has already ended or the pack it came from has already expired.
• Delivery also depends on WhatsApp, on telecom operators, and on your own customer's settings and consent. We do not guarantee that a message will be delivered, and a message that was sent is not refunded because it went unread or was not acted on.
• One-time passcodes used to sign in are never charged against your allowance or your credits, so a shop with nothing left can always sign in.

Prices are exclusive of applicable taxes, including GST, which are charged in addition to the pack price.

4. No Refunds

All subscription and message pack payments are final and non-refundable. Once a payment has been processed, we do not provide refunds, credits, or pro-rated adjustments for any reason, including but not limited to:

• Unused time remaining in a billing period
• Cancellation partway through a monthly or annual term
• Downgrading from a higher plan to a lower plan
• An add-on removed part way through a term you have already paid for
• Features you chose not to use or did not use fully
• Change of mind after purchase or renewal
• Message credits that expired unused
• Message credits still remaining when you cancel or close your account
• Time lost while your account was suspended for non-payment, or after it was terminated for a breach of the Terms of Service
• Interruptions, downtime, or scheduled maintenance
• A price reduction announced after you paid

This applies to both monthly and annual subscriptions and to message credit packs. Nothing in this policy affects any refund that is mandatorily required to be provided under applicable law.

4.1 How a Refund Is Paid When One Is Due

Where a refund is required by law, or where we agree one under section 7, the money goes back the way it came in. A debit collected under an automatic authorisation is refunded against that authorisation, a payment made by link is refunded to the account it was paid from, and a payment we recorded by hand is returned by hand. We do not refund to a different account, to a third party, or in cash.

Every reversal is accompanied by a credit note issued against the original invoice. The original invoice is never deleted or rewritten, because it was already declared in the month it was issued. The credit note is the document your accounts and your GST return should carry.

5. Cancellation

You can cancel your subscription at any time from your account settings or by contacting our support team. Only the owner of the shop account can cancel a subscription. When you cancel:

• Your subscription will not renew for the next billing cycle
• You retain access to the Service until the end of the period you have already paid for
• No subscription fee is charged for any period after that date
• No final invoice is raised for anything you did during the period that is ending, because nothing at Foamly is billed after it is used
• On that date the subscription ends and access to the Service stops, apart from your billing page, where you can still see and settle any invoice that is still owed
• Your data is not deleted on that date. We keep it for the period described in our Privacy Policy, and you can ask us at support@foamly.in for a copy of it

Until that date arrives you can call the cancellation off from your account settings and nothing changes. After it, starting again is a new subscription rather than a resumption of the old one.

Cancellation stops future billing only. It does not entitle you to a refund of any amount already paid for the current or any past billing period, and it does not refund message credits bought under section 3, whether spent or not. Anything still owed on the date the subscription ends stays owed after it, which is why your billing page stays open to you.

An automatic payment authorisation stays in place while an invoice raised before you cancelled is still unpaid, because that invoice is still owed and may still be collected under it. Once nothing is outstanding we withdraw the authorisation ourselves, so nothing is left standing at your bank for a service that has ended. You may also withdraw it yourself at any time, as described in section 2.1.

6. Free Trial

New users may be eligible for a free trial. You can cancel at any time before the trial period ends and you will not be charged. If you do not cancel before the trial ends, your subscription begins and the applicable subscription fee is charged, after which the no-refund terms in Section 4 apply.

A trial is offered once per business. We may shorten a trial, withdraw it, or decline to offer one. Nothing about a trial creates a right to a refund.

7. Duplicate or Erroneous Charges

If you are charged more than once for the same billing period because of a technical or payment-processing error, this is not a refund situation but a correction. Contact us at support@foamly.in within 30 days of the charge appearing on your statement, with your payment details. Once verified, we will reverse the genuine duplicate or erroneous charge, as described in section 4.1.

8. Payment Disputes

If you believe there is an issue with a charge, please contact us first and allow us 7 days to look into it. Raising a chargeback or payment dispute without doing so may result in suspension of your account while the matter is reviewed.

If a dispute is decided in our favour, or the charge is found to have been validly raised, the amount remains owed and you are also responsible for any fee our payment processor charges us for handling the dispute. We may set any amount you owe against any credit standing on your account.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. When we do, we publish it as a new, dated version at this address. Continued use of the Service after a change takes effect constitutes acceptance of the updated policy.

A change is not retroactive. The version of this policy in force on the day a payment was made is the version that governs that payment. Every version we publish keeps its own date and remains available at its own web address.

10. Contact Us

If you have questions about this Refund & Cancellation Policy, please contact us at:

Qbler Technolabs Private Limited, operator of Foamly

No. 4/461, 2nd Floor, Suite No. 202, Valamkottil Towers, Judgemukku, Kakkanad, Kochi, Kerala 682021, India

Email: support@foamly.in